What should be included in an NDIS service agreement

Like any contract, NDIS service agreements are designed to protect clients and providers. While service agreements can take time and effort to put together, providers and participants should make sure they are in place.

NDIA guidelines on service agreements 

The NDIA counsels providers and participants to create service agreements that clearly outline the responsibilities of both parties, and which include the costs of all services being rendered. For participants, it’s imperative to have a service agreement so you know exactly what you’re paying for and what you are receiving. Service Agreements are also necessary for properly allocating your NDIS funds so you have plenty of resources to meet each of your needs. 

4 frequently asked questions about NDIS service agreements 

Do agreements need to follow a certain template? 

For providers, a service agreement is like a negotiated contract and you work with your participant to agree on terms that are beneficial for both sides. At a minimum, a service agreement should include the following: 

  • A description of the supports being provided
  • The cost of the supports
  • Provider responsibilities 
  • Participant responsibilities 
  • Dates of all services 
  • The length of the agreement and steps for making changes
  • The dispute resolution and termination process

Do agreements have to be signed? 

There is no formal requirement for signed service agreements, and the NDIA realises that it’s not always possible or practical to get signatures from everyone involved. However, it’s good practice to get signatures when possible. Additionally, it’s important to date all agreements and keep extra copies. 

What guidelines should be followed for creating service agreements? 

When dealing with NDIS, it’s important to always consult the NDIS Price Guide along with the NDIS Terms of Business. These documents have stipulations regarding what can or cannot be included in a service agreement. It’s wise to create a companion document called a Schedule of Supports that lists out each support with its NDIS code, per-unit cost, and other relevant information. This can help clarify anything that might not be included in the service agreement. 

What type of terms should be included in the agreement? 

It’s critical to create clear terms and conditions regarding cancellations, service agreement renegotiations, payment methods and frequency, matters regarding participant consent or information sharing, and the provider’s expectations for participants. Describe everything in plain terms so that the agreement is easy to interpret. 

Are you looking for NDIS guidance? 

NDIS can be difficult to navigate for both participants and providers. If you are looking for help, visit the NDIS website for further information. They offer a robust list of resources to help you with billing and invoicing needs. 

At All Disability, we offer professional plan management to NDIS participants. If you’re a participant with NDIS questions, please reach out to us at [email protected]

What should be included in an NDIS service agreement