The first step is to ensure you advise your NDIS planner that you would like to have Plan Management included in your plan.
If you already have plan management in your plan and you wish to change Plan Managers, all you need to do is advise your existing Plan Manager that you wish to cease services and contact us via phone or email.
Either way, you, your representative, support coordinator or Local Are coordinator can contact our friendly Member Coordinators, who will get everything set up for you ready to go.
You will receive our welcome pack, which gives you lots of information about what to expect from us and lots of great tips and information.
Your personalised Plan Manager will be in contact with you or your nominated representative to welcome you and to discuss how you intend to implement your plan.
You and your representative will be sent your login and password to your own personal dashboard.
You may already have service providers and be making purchases or you may be starting out. Either way, once you commence or continue utilising providers or making purchases from your funding the invoices and reimbursements need to be sent to us.
This is the provider's responsibility. You or your representative just need to let them know that you are a member of All Disability Plan Management. They can then contact us and we will provide them with our provider toolkit to assist them with all the information they need about submitting their invoices to us.
We highly recommend that you request service agreements from your providers and send these to us or have them sent to us directly. These are important to ensure funding is allocated to the services you intend on utilising during your plan.
Then they can start sending in their invoices. We ensure the invoices meet the criteria of the NDIS.
You have the choice and control of approving your own invoices or you can leave that to us.
We then make the claims to the NDIA on your behalf. If approved it is paid to us and we then pay your providers or process your reimbursement straight away. We will also keep track of all relevant records.
We will ensure you or your nominated representative/s receive regular updates about how your budget is tracking. You will receive a monthly budget report. In addition to this your personal Plan Manager will contact you regularly to let you know how your funding is tracking. They will let you know if you need to slow down your spending so you don’t run out of funds before your plan ends.
Remember throughout your NDIS journey your Plan Manager will always be on hand to answer your questions and to provide you with expert advice.