It is covered by Australian Consumer Law. They aren’t mandatory, except for Specialist Disability Accommodation supports. However, they are strongly recommended for a number of reasons. Service agreements detail what services will be provided, the costs, the responsibilities of both parties and how long the agreement is expected to go for. They are also necessary to properly allocate your NDIS funds, so you have plenty of resources to meet each of your needs.
When developing the service agreement, your provider should work with you to formulate a plan for the service that is based on your needs and goals set out in your NDIS plan. This also helps the provider to deliver support in a way that is right for you.
They ensure everyone is on the same page in regard to what is expected from the service. By having all of the details of the service made clear, the risk of there being any disagreement or misunderstanding in the future is minimised, and you can maintain a good relationship with your provider.
The terms of the service agreement are legally binding. The agreement can cover things like the costs of the supports, cancellation policies, how, when and where they will be delivered, who provides what equipment and resources if necessary and also a dispute resolution process. In the event that there is a dispute between you and your provider, you’ll be able to refer back to your service agreement.
There isn’t any specific template that you must follow, but there are some things we recommend you include in your service agreement. To make sure you’ve covered all bases, at the very least, it’s a good idea to include in your agreement;
It’s also important to consult the NDIS price guide and make sure cancellations, payment and information sharing are all covered in the agreement as well.
We understand how overwhelming the intricacies of the NDIS can be. We offer professional plan management to NDIS participants and can help you with any NDIS questions you may have.